Terms of service
Last updated October 21, 2026
These terms apply to the HelpMeFixPrinter website and the support services provided by [Your Legal Business Name LLC] (“we”, “us”).
1. Independent service
We are an independent technical support provider. We are not affiliated with, authorized by or endorsed by HP, Canon, Epson, Brother, Microsoft or Apple or any other manufacturer. Manufacturer warranties and free manufacturer support are separate from our service.
2. Free guides
Our guides are provided for general information. Follow them at your own discretion. Manufacturer menus and software change, and steps may differ for your exact model.
3. Paid services and pricing
The diagnosis call is free. Before any paid work, we tell you which service applies and its flat price, as listed on our pricing page. You are charged only after you agree. Prices are in US dollars.
4. Remote access
Remote access is optional and only begins with your explicit permission. You can end a session at any time. Please close any private documents before a session starts.
5. Your responsibilities
You confirm you own or are authorized to work on the devices involved. We recommend backing up important data before any software changes.
6. No-fix-no-fee and refunds
See our refund policy.
7. Limitation of liability
To the extent permitted by law, our total liability for any claim relating to a service is limited to the amount you paid for that service. We are not responsible for hardware faults, manufacturer software, or data loss not caused by our negligence.
8. Governing law
These terms are governed by the laws of the State of [State], without regard to conflict-of-law rules.