Pre-call checklist

Two minutes here saves ten on the phone. Fill in what you know — “not sure” is fine.

Printer brand and model

It’s printed on the front of the printer or inside the ink/toner door.

Computer or device

Connection

Situation

Exact error message (if any)

What happens when you try to print?

What have you tried already?

Your answers stay on this device. Nothing is sent to us or anyone else.

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