Simple, flat pricing
No subscriptions, no per-minute charges, no surprises. The diagnosis call is always free, and you’ll hear the exact price before any paid work begins.
Diagnosis call
Tell us what's happening. We find the cause and quote a flat price before any paid work starts.
- Up to 15 minutes with a technician
- Clear explanation of what's wrong
- Free fix if it takes under 5 minutes
- Fixed price quote — no pressure to buy
Quick Fix
One printer, one computer — the common problems that stop printing.
- Printer offline / not responding
- Stuck print queue or spooler errors
- Reconnecting a printer that dropped off Wi-Fi
- Default printer and print settings
New Printer Setup
A new (or moved) printer installed properly so it stays connected.
- Wi-Fi or USB setup on one computer
- Official drivers / apps from the manufacturer
- Scanning set up and tested
- +$15 for each extra computer, phone or tablet
Advanced Fix
Stubborn problems that involve drivers, the router or several devices.
- Driver conflicts and “driver is unavailable”
- Network scanning / scan-to-computer
- Router fixes so the printer stops dropping offline
- Printers shared across several computers
No fix, no fee. If we can’t fix the problem you called about, you pay nothing. If the printer turns out to need a hardware repair, we’ll tell you straight away and won’t charge for the call.
How a call works
- Call 1-866-656-6696 and tell us your printer model, your computer and what’s going wrong. (The 2-minute checklist helps.)
- Free diagnosis. We work out the cause. If it’s a quick fix (under 5 minutes), we just do it — free.
- Flat price. If it needs more, we tell you which service applies and the price. You decide; no pressure.
- Fix together. We guide you step by step. If remote access would be faster, we ask first, you watch everything, and you can end the session at any time.
Pricing questions
When do I pay?
Only after you’ve heard the price and agreed to it, and before the paid work begins. We take major credit and debit cards through a secure payment link.
What if it takes longer than expected?
The price you agree to is the price you pay for that issue. We don’t charge by the minute.
Do you sell software, antivirus or subscriptions?
No. We fix printer problems. We won’t try to sell you security software, “maintenance plans” or anything you didn’t call about.
Will you ever ask for payment by gift card, crypto or wire transfer?
Never. Anyone asking you to pay for tech support that way is running a scam.
Is my printer’s manufacturer support free?
Many manufacturers offer free support, especially while your printer is under warranty. You’re always welcome to contact them first. We’re an independent paid alternative for people who want hands-on help, any time.
Ready when you are
Free diagnosis, flat prices, and no fix means no fee.
Open 24 hours, 7 days a week · Prices from $39 · See all prices · Independent service, not HP, Canon, Epson, Brother, Microsoft or Apple.