Frequently asked questions
Common questions
Is this the official HP / Canon / Epson / Brother support line?
No. HelpMeFixPrinter is independent and not affiliated with any printer maker. For official support or warranty service, visit the manufacturer’s website.
How much does printer help cost?
Diagnosis is free. Fixes are flat fees from $39; new printer setup is $49. See the pricing page for details.
What if you can’t fix my printer?
Then you don’t pay. If the printer needs a hardware repair, we’ll tell you and point you to the manufacturer or a repair shop.
Do I have to give you remote access?
No. Most problems can be fixed by talking you through the steps. Remote access is optional, only with your permission, and you can end it any time.
Will you ask for my passwords?
We may need your Wi-Fi password typed into your own printer during setup — you type it, we don’t need to know it. We never ask for banking, email or other account passwords.
How do I pay?
By credit or debit card through a secure payment link, only after you agree to the price. Never by gift card, crypto or wire transfer.
Do you help businesses?
Yes — home offices and small businesses with a few printers and computers. Shared office printers fall under our Advanced Fix.
Can you fix printers outside the US?
Our phone service is for customers in the United States. Our free guides work anywhere.
Still stuck? Talk to a printer technician.
Call for a free diagnosis. If it needs a paid fix, you’ll get a flat price before we start — and if we can’t fix it, you don’t pay.
Open 24 hours, 7 days a week · Prices from $39 · See all prices · Independent service, not HP, Canon, Epson, Brother, Microsoft or Apple.